Location: Hybrid / Remote (U.S.-based preferred)
Employment Type: Full-Time
About the Role
Blonder Tongue LLC is seeking a Technical Support / Sales Engineer to support, promote, and sell our broadband, video, and RF/IP distribution solutions. This role bridges technical expertise and customer-facing sales, working closely with customers, distributors, and internal teams to drive adoption and revenue while ensuring excellent technical support.
Key Responsibilities
- Provide pre-sales and post-sales technical support for Blonder Tongue products (RF, IP video, DOCSIS, QAM, OTT/IPTV, headend solutions).
- Partner with sales to identify customer needs, propose solutions, and deliver technical presentations and demos.
- Assist customers with system design, configuration, commissioning, and troubleshooting.
- Respond to technical inquiries via phone, email, and remote sessions; escalate issues as needed.
- Support proof-of-concepts, trials, and field deployments.
- Develop and maintain application notes, solution guides, and FAQs.
- Deliver product training to customers, distributors, and internal sales teams.
- Provide feedback from the field to engineering and product management to influence roadmap and improvements.
- Support trade shows, customer visits, and occasional travel.
Qualifications
- Bachelor’s degree in Engineering, Telecommunications, Networking, or equivalent experience.
- 3+ years in technical support, sales engineering, or field applications within telecom, CATV, or IP video.
- Strong understanding of RF fundamentals, IP networking (TCP/IP, multicast, VLANs), and video transport.
- Experience with QAM, MPEG-TS, OTT/IPTV, DOCSIS, or similar technologies preferred.
- Ability to clearly communicate complex technical concepts to non-technical audiences.
- Self-motivated, customer-focused, and comfortable in a fast-paced environment.
- Willingness to travel (up to ~25%).
Nice to Have
- Experience with MSOs, hospitality (MDU/SMATV), enterprise video, or broadcast markets.
- Hands-on experience with headend equipment, analyzers, and test tools.
- Familiarity with CRM tools and technical ticketing systems.
What We Offer
- Salary Range $70,000 – $90,000
- Health, Dental, and Vision benefits
- 401(k) with company match
- Flexible work environment
- Opportunity to work with established products and influence next-generation solutions
How to Apply
Submit your resume and cover letter highlighting your technical expertise and customer-facing experience to information@blondertongue.com