Please fill out the form below and send us a Testimonial of your experience.
Customer Service Excellence
The battery pack for the FSM 11 has now arrived. As I often noted during the month or so of my dealings with the Service Department, you have provided fabulous customer service to me: Fast, Professional, and Friendly. . . This kind of treatment is all too rare in the electronics industry in which I have worked for more than thirty years. Thank you very much!
— Burton Kranzel
Television Signal Strength
When I arrived in Kabul in December, 2011, one of the issues I noticed was the CATV signals in our living quarters were not good. Through a friend, you were contacted and your response was immediate. Besides spending time communicating via email you sent equipment along with instructions to rectify the situation. Because of your efforts our television signals have greatly improved.
— David K. Robertson, Commander of Special Operations Group
Service Department Promptness
Your Service Department has been the most help I’ve experienced since I got my tuxedo for the prom! Thank you so much and I hope you have a nice afternoon!
— John H. Hartley, Jr., Tech. Services Purchaser/Field Supervisor of Peppermill Resort
Product Manuals and Support
Thank you for assisting in my procurement of manuals and schematics. They made life easy to check out the units and provide guidance to my customer (a religious organization with a project in Central America). It’s refreshing to work with a company that is so cooperative and helpful. I have utilized many BT products during my 20 years Navy service and the 10 years I was with Bonneville Power Administration as a District Engineer for Power Systems Control. Again, thanks a million for your help.
— Raymond C. Phillips, LT USN Retired
Providing Technical Reference Materials
I used to work for Wavetek/JDSU. Your Broadband Reference Guide (BRG) is the best I have ever seen. The company I work for now is a service provider for Comcast, Time Warner, Cox, Brighthouse, etc. We developed a research systems for quality analysis of hardware and I wanted my team members equipped with your manuals for quick reference. Thank you so much for your generosity of giving them to us.
— Darrin Paugh, Technical Manager, Fiber Node Services, Inc.
Technical Service Support and Efficiency
John Zirkel is one of a thousand. Most technical support people would tell you the problem and then tell you you need to take it up with a Sales rep. John, left me a message notifying me that they had identified the problem, already had contacted Sales, and an RMA would be forthcoming as well as another unit. – Phenomenal!
— Richard White, EVP of RST Fiber, LLC.
You can’t lose when it comes to people from New Jersey! Your BIDA-86A-43 amplifier helps push out live video feeds to our hallway televisions and offices during our church service. Once I received the RMA number I sent off the amp, and you guys worked your magic. Thank you Debbie!
— Mark Gutierrez, Media Department at Richmond Outreach Center
RFreq™ App for iOS & Android Users
I like it. Very handy. I appreciate your company putting this together. I’ve been carrying around the small white BT reference book for years, and can leave it at the office now.
— Daniel Horton, President of Horton & Associates, Inc.
Continued Assistance and Support
Thank you for your continued support. I really appreciate that, truthfully your equipment has worked flawlessly. Thanks to all for the great assistance and products provided to Bright House Networks, and me for this Convention project. This is a big deal! Just for your information, I am leaving all of the HDE-4S units at the Forum for the Lightening Hockey group to utilize in their in-house production efforts. They really liked the versatility of the unit and I know they will put them to good use.
— Dale Looper, Senior Staff Engineer, VEO Solutions Engineering of Bright House
Purdue University Improves On-Campus Experience With Blonder Tongue CATV Equipment
“When migrating to a digital infrastructure, we needed to deploy CATV equipment that would improve the student experience and the performance of our emergency alert system. Blonder Tongue’s solutions provide us with maximum reliability and superior video quality, enhancing our ability to deliver entertainment and educational content as well as emergency alert information on campus. We’ve been especially impressed with the responsiveness and expertise of Blonder Tongue’s technical support team.”
— Michael Beach, Manager of Boiler Television Network at Purdue University
Sales and Customer Service
“I am reaching out to you to let you know that the customer support that I have received from Jeanie and Tom has been above and beyond excellent! They are always so quick to respond, and have been so helpful to me. I’ll send out an email with a question, and within minutes, I get an answer about price/ availability, or Tom is calling me with a better solution to the application. You have an awesome team, and it has been such a pleasure working with them! I’m sure that you are already aware of this, but wanted to again pass along my appreciation! Thank you, again.”
— Blonder Tongue, — Blonder Tongue Premier Distributor Representative
Prize Winner at AHECTA Conference, Memphis
“I won the HDE-CSV-QAM encoder giveaway at the AHECTA Conference which will allow us to begin upgrading our digital signage system in public common areas of campus to HD. Also thanks to Wes Waite, for teaching the 2-day Broadband Tech Seminar in Greenville. The information was very useful.”
— David Lurtey, — David Lurtey, Faculty/Engineer at Bob Jones University
“I attended the Two Day Hands-On Analog/Digital Technical Training Seminar in Orlando, Florida. Your Awesome Presenters Steve Hegge and Wes Waite did a great job explaining the seminar material. Looking forward to attending another one.”
— William T. Roberts, — William T. Roberts, Leon County Schools
Continued Assistance and Support
“Thank you for your continued support. I really appreciate that, truthfully your equipment has worked flawlessly. Thanks to all for the great assistance and products provided to Bright House Networks, and me for this Convention project. This is a big deal! Just for your information, I am leaving all of the HDE-4S units at the Forum for the Lightening Hockey group to utilize in their in-house production efforts. They really liked the versatility of the unit and I know they will put them to good use.”
— VEO Solutions, Engineering of Bright House