Support


Share Print Page

You have not viewed any products recently.

 
 
Blonder Tongue Technical Solutions Group (TSG) provides our customers with the information and services they need to deliver exceptional cable television (analog to the digital applications) and broadband services: Telephone Technical Support (Product Information & Troubleshooting), System Design Engineering, On-Site Field Support, Headend Site Survey, Maintenance Visits to Monitor Performance, Complete System Verification Testing, On-Site Service Contracts. The fees for these services are based on the complexity of the system. Please call us at 800-523-6049 ext. 4217 or email techsupport@blondertongue.com.


- Testimonials -
Prize Winner at AHECTA Conference, Memphis

"The HDE-CSV-QAM encoder I won at AHECTA 2013 will allow us to begin upgrading our digital signage system in public common areas of campus to HD. I also want to thank Jeff Smith and John Zirkel who presented at the conference and spent personal time with me in Memphis at AHECTA. Also thanks to Wes Waite, for teaching the 2-day Broadband Tech Seminar in Greenville in Fall of 2011.  The information was very useful." 
—David Lurtey, Faculty/Engineer at Bob Jones University



Republican National Convention, Tampa



“Thank you for your continued support. I really appreciate that, truthfully your equipment has worked flawlessly. Thanks to all for the great assistance and products provided to Bright House Networks, and me for this convention. This is a big deal!  Just for your information, I am leaving all of the HDE-4S-QAM units at the Forum for the Lightening Hockey group to utilize in their in-house production efforts. They really liked the versatility of the unit and I know they will put them to good use.”  —Dale Looper, Senior Staff Engineer,
VEO Solutions Engineering of Bright House



Internal Efficiency

 

“I am one of those people that feels I need to give praise where warranted. John Zirkel is one of a thousand.  Most tech support people would tell you the problem and then tell you you need to take it up with the Sales rep.  John, left me a voice mail saying that they had identified the problem, already had contacted Sales, a RMA would be forthcoming, and a new unit would be sent out. - Phenomenal!”  
—Richard White, EVP of RST Fiber, LLC.



Customer Support
 

“Thank you for assisting in my procurement of manuals and schematics. They made life easy to check out the units and provide guidance to my customer (a religious organization with a project in Central America). It's refreshing to work with a company that is so cooperative and helpful. I have utilized many BT products during my 20 years Navy service and the 10 years I was with Bonneville Power Administration as a District Engineer for Power Systems Control. Again, thanks a million for your help." 
—Raymond C. Phillips, LT USN Retired



United States Marshals, Special Operations Group



“When I arrived in Kabul in December, 2011, one of the issues I noticed was the CATV signals in our living quarters were not good. Through a friend you were contacted and without hesitation you immediately pitched in to assist. Besides spending time communicating via email you sent equipment along with instructions to rectify the situation. Because of your efforts our television signals have greatly improved.”
 —David K. Robertson, Commander of Special Operations Group

"Tremendous and Very Informative Presenters"



"I attended the 2013 Two Day Hands-On Analog/Digital Technical Training Seminar in Orlando, Florida.  Director Steve Hegge, 'Awesome Presenter' suggested to obtain BT's RF spreadsheet for reference. Steve Hegge and Wes Waite did a great job explaining the seminar material. Looking forward to attending another one.
" 
—William T. Roberts, Leon County Schools



RFreq™ App for iOS & Android Users



"I like it. Very handy. I appreciate your company putting this together. I've been carrying around the small white BT reference book for years, and can leave it at the office now." 
—Daniel Horton, President of Horton & Associates, Inc.



 Service and Support

You can't lose when it comes to people from New Jersey!  I knew I was in good hands when I heard your voice on the phone!  Enclosed is the serial number for the BIDA-86A-43. This amp helps push out a live video feed to our hallway televisions and offices during our church service. We started noticing a problem and I am hoping that this unit can be fixed ASAP and we may continue use. Once I receive the RMA number I will send off the amp, so that you guys can work your magic. Thank you Debbie!" —Mark Gutierrez, Media Department at Richmond Outreach Center

“I used to work for Wavetek/JDSU. Your Broadband Reference Guide is the best I have ever seen. The company I work for now is a service provider for Comcast, Time Warner, Cox, Brighthouse, etc. We developed a research system for quality analysis of hardware and I wanted my team members equipped with your manuals for quick reference. Thank you so much for your generosity of giving them to us. I look forward to developing a relationship with Blonder Tongue.—Darrin Paugh, Technical Manager, Fiber Node Services, Inc.



Peppermill Resort and Casino



“I have an AQT that is not receiving a known good input. Could I receive a RMA? 
XXX36 is the RMA NUMBER, and see attached for future use if you like. We can make it easy! Let me know if you need anything else. 

You’ve been the most help I’ve experienced since I got my tuxedo for the prom! Thank you so much ma’am and I hope you have a nice afternoon
!” —John H. Hartley, Jr., 
Tech. Services Purchaser/Field Supervisor of Peppermill



Kind and Courteous Service

“The battery pack for the FSM 11 has now arrived. As I often noted during the month or so of my dealings with the Service Department, you have provided fabulous customer service to me: FAST - PROFESSIONAL - FRIENDLY.  Like I said in one of my earlier emails, this kind of treatment is all too rare in the electronics industry in which I have worked for more than thirty years. Many of the equipment and parts houses act as if they are doing the customer a favor to take their $ - certainly not so at Blonder Tongue. THANK YOU VERY MUCH!”
 —Burton Kranzel