Republican National Convention, Tampa
“Thank you for your continued support. I really appreciate that, truthfully your equipment has worked flawlessly. Thanks to all for the great assistance and products provided to Bright House Networks, and me for this convention. This is a big deal! Just for your information, I am leaving all of the HDE-4S-QAM units at the Forum for the Lightening Hockey group to utilize in their in-house production efforts. They really liked the versatility of the unit and I know they will put them to good use.” —Dale Looper, Senior Staff Engineer,
VEO Solutions Engineering of Bright House
Internal Efficiency
“I am one of those people that feels I need to give praise where warranted. John Zirkel is one of a thousand. Most tech support people would tell you the problem and then tell you you need to take it up with the Sales rep. John, left me a voice mail saying that they had identified the problem, already had contacted Sales, a RMA would be forthcoming, and a new unit would be sent out. - Phenomenal!”
—Richard White, EVP of RST Fiber, LLC.
Customer Support
“Thank you for assisting in my procurement of manuals and schematics. They made life easy to check out the units and provide guidance to my customer (a religious organization with a project in Central America). It's refreshing to work with a company that is so cooperative and helpful. I have utilized many BT products during my 20 years Navy service and the 10 years I was with Bonneville Power Administration as a District Engineer for Power Systems Control. Again, thanks a million for your help."
—Raymond C. Phillips, LT USN Retired
United States Marshals, Special Operations Group
“When I arrived in Kabul in December, 2011, one of the issues I noticed was the CATV signals in our living quarters were not good. Through a friend you were contacted and without hesitation you immediately pitched in to assist. Besides spending time communicating via email you sent equipment along with instructions to rectify the situation. Because of your efforts our television signals have greatly improved.” —David K. Robertson, Commander of Special Operations Group
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RFreq™ App for iOS & Android Users
"I like it. Very handy. I appreciate your company putting this together. I've been carrying around the small white BT reference book for years, and can leave it at the office now."
—Daniel Horton, President of Horton & Associates, Inc.
Product Repair Service Support
“You can't lose when it comes to people from New Jersey! I knew I was in good hands when I heard your voice on the phone! Enclosed is the serial number for the BIDA-86A-43. This amp helps push out a live video feed to our hallway televisions and offices during our church service. We started noticing a problem and I am hoping that this unit can be fixed ASAP and we may continue use. Once I receive the RMA number I will send off the amp, so that you guys can work your magic. Thank you Debbie!" —Mark Gutierrez, Media Department at Richmond Outreach Center
Peppermill Resort and Casino
“I have an AQT, SN: XXXXXXXXXXXX8248 that is not receiving a known good input. Could I receive a RMA? XXX36 is the RMA NUMBER, and see attached for future use if you like. We can make it easy! Let me know if you need anything else.
On the unit in question there is a previous RMA sticker with RMA #XXX32 LN 1 with a sticker date 03 FEB 12 on it. Do you think it is ready to die? It was here for an upgrade that should be working fine, but if you are having problems, perhaps it is somewhere else in the system or possibly needs to be repaired. If you want to get technical, a tech or yourself can call our tech dept. to troubleshoot 800-523-6049 x4217.
You’ve been the most help I’ve experienced since I got my tuxedo for the prom! Thank you so much ma’am and I hope you have a nice afternoon!” —John H. Hartley, Jr.,
Tech. Services Purchaser/Field Supervisor of Peppermill
Kind and Courteous Service
“The battery pack for the FSM 11 has now arrived. As I often noted during the month or so of my dealings with the Service Department, you have provided fabulous customer service to me: FAST - PROFESSIONAL - FRIENDLY. Like I said in one of my earlier emails, this kind of treatment is all too rare in the electronics industry in which I have worked for more than thirty years. Many of the equipment and parts houses act as if they are doing the customer a favor to take their $ - certainly not so at Blonder Tongue. THANK YOU VERY MUCH!” —Burton Kranzel
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