Store Policies

Customer Service

Home > Customer Service > Store Policies

Send Page Print Page

You have not viewed any products recently.

Blonder Tongue Website Store Policies

Minimum order value requirement is $250 per order excluding S&H and Tax.
Orders must have valid street address; PO boxes not accepted.
Accepted forms of payment: American Express, MasterCard, Visa.
International ordering is not available at the website store; place your order by e-mail to BTorder@blondertongue.com
Sales tax will be charged for orders shipping to CA, FL, NJ, NY, & TX.
Product shipped FOB, Old Bridge, NJ unless otherwise specified; freight & handling will be added to the order.
Order cancellations not accepted after the order is in process; return policies will apply.
A customer giving the carrier a signed receipt in full can only make a claim to Blonder Tongue for hidden shortages. Damaged carton or missing carton claims must be filed with the carrier. Hidden shortage claims must be filed with BT in writing within 5 days.
A Return Material Authorization (RMA) number must be obtained before any product is returned. Returns are subject to 20% restocking charge. Contact custsvc@blondertongue.com to obtain authorization for return. Freight & handling charges are not credited. Products must be returned prepaid within 30 days to be eligible for credit; returns received past 30 days may receive store credit only.
Due to the technical nature of the products, Blonder Tongue cannot be responsible for the proper selection of the parts ordered. If you have any questions before you place your order, please feel free to call 800-523-6049 x4217 to talk to Technical Support or email techsupport@blondertongue.com.